Emotional intelligence involves the capacity to identify, interprete, evaluate, control and express appropriately, our own feelings, and recognising then responding appropriately to the feelings of others. It is considered to be an objective measurement of an individuals ability to function within social or group settings. This capacity may be found more naturally in some people than in others, yet it is generally accepted by experts in psychological sciences that the individual's emotional intelligence level can be increased tremendously at any age through a learning process. As the globalization and urbanization increases, human social interactions are becoming more complex, making the need for social and group survival a basic need of life. This course offers a ready emotional and social intervention needed for workplace co-existence, employees' relationships, customer/client management, intelligence gathering and behaviour predictions.

Course Objective

At the end of this course, participants will learn the critical place of emotional intelligence in professional and leadership development, be able to enhance key competencies for leadership, stress and conflict management, as well as the psycho-social dimensions of business optimization, intelligence gathering and crime prevention and much more.

For Whom?

Supervisors and Team Leads, Religious Leaders, NGO personnel and persons involved in Counselling, Security operatives and intelligence Agents, Human Resource Professionals, Corporate bodies, consultants and trainers.

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